Frequently Asked Questions
At Family Support Trust (FST), we understand that survivors, families, and community members often have questions about where to go, what to do, and how to access our services. Below are answers to some of the most frequently asked questions to help you better understand our work and how you can get help.
1. What is Family Support Trust (FST)?
Family Support Trust is a non-governmental organisation (NGO) in Zimbabwe that provides free medical, counselling, and legal support to survivors of sexual and gender-based violence (SGBV). We operate survivor-friendly clinics across the country and work to raise awareness, strengthen child protection systems, and advocate for an end to gender-based violence in all its forms.
2. What services does FST offer?
FST provides a comprehensive survivor support package, which includes:
- Medical Care: Treatment for injuries, HIV testing, Post-Exposure Prophylaxis (PEP), STI treatment, and forensic examinations.
- Psychosocial Support: Professional counselling, trauma therapy, and survivor support groups.
- Legal Assistance: Completion of medical affidavits, court referrals, and legal guidance.
- Community Outreach and Education: Awareness campaigns, school programmes, and leadership training on gender-based violence and child protection.
3. How much do FST services cost?
All services offered by Family Support Trust are completely free of charge. Our goal is to ensure that every survivor has access to care, healing, and justice without facing financial barriers.
4. Where are your clinics located?
FST operates survivor-friendly clinics in major hospitals across Zimbabwe. You can find us at:
- Sally Mugabe Central Hospital – Harare
- Chitungwiza Central Hospital – Chitungwiza
- Victoria Chitepo Hospital – Mutare
- Beitbridge District Hospital – Beitbridge
- Mpilo Central Hospital – Bulawayo
- Masvingo Provincial Hospital – Masvingo
For directions and a map, visit our Get Help page.
5. Where should I report first — the hospital or the police?
Your health comes first. It is best to report to the clinic or hospital first, preferably within 72 hours, so that you can receive urgent medical services.
Sexual abuse can put you at risk of HIV, STIs, and unwanted pregnancies, and early reporting helps ensure proper treatment and evidence collection.
6. What should I do if I have just been sexually assaulted?
If the assault happened recently:
- Go to the nearest hospital or FST clinic immediately — ideally within 72 hours.
- Do not bathe or change clothes before the medical examination, as this may destroy evidence.
- Bring a trusted person with you for emotional support.
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Report the incident to the police, who will help you open a case and refer you for medical care.
Even if more than 72 hours have passed, you should still seek counselling and medical attention.
7. Who is most likely to sexually abuse a child?
Most cases of child sexual abuse are committed by someone known to the child, such as a family member, neighbour, teacher, or trusted community member.
It is important to educate children about body safety, personal boundaries, and how to report inappropriate behaviour.
8. What do I do if I am abused by a parent or a relative?
If you are being abused by a parent, relative, or anyone close to you, know that it is not your fault. You are not alone.
Tell someone you trust — a teacher, counsellor, neighbour, friend, or community leader — and report the abuse immediately.
You can also go directly to the nearest FST clinic or police station for support, counselling, and protection.
9. Will my information be kept confidential?
Yes. Family Support Trust upholds the highest standards of confidentiality and privacy.
All staff and counsellors are trained to handle cases with sensitivity and discretion.
Your information will never be shared without your consent, except when required by law to protect children or in life-threatening situations.
10. When is the best time to report sexual abuse?
It is best to report as soon as the abuse happens or within 72 hours (3 days).
This timeframe allows medical professionals to:
- Administer HIV prevention (PEP).
- Provide emergency contraception.
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Collect forensic evidence to support legal action.
However, even if the incident happened long ago, you can still report it and receive support.
11. If the abuse happened 10 years ago, should I still come and seek services?
Yes, absolutely! Even if the abuse occurred many years ago, you still have every right to seek help.
Abuse can leave lasting emotional and psychological scars, and healing can begin whenever you are ready.
Our counsellors are available to support you through your recovery at any stage.
12. If my boyfriend sleeps with me even if I did not consent, is it sexual abuse?
Yes, it is sexual abuse.
If your boyfriend or partner has sex with you without your clear and willing consent, it is a violation of your rights.
Being in a relationship does not mean someone has automatic permission to your body. You always have the right to say no — consent must be freely given every time.
Need More Information or Support?
If your question is not listed above, or you would like to speak to someone directly, our team is ready to assist you with confidentiality and care.